Returns & Refunds Policy

As all products are handmade upon ordering, we are unable to offer refunds with the exception of special circumstances. To query whether your reason will be considered, please contact us with your order number and we will review this on a case by case basis.

We are unable to accept return due to hygiene and sanitation reasons.

If your package is damaged/lost during transit, refunds and returns will not be provided. However, we will do our best when contacting the shipping provider to obtain a refund for you.

*Dependent on the provider, this may not always be possible*

Shipping Policy

We aim to make and dispatch all orders within 72 hours - if there is a dely on your order, you will be contacted accordingly about this.

Packages are sent via Royal Mail or Evri - this will depend on your choice upon ordering.

Royal Mail Tracked (24hrs) - £3.99

Royal Mail Tracked (48hrs) - £3.29

Evri Delivery (Next Day) - £3.68

Evri Standard (2/3 Days) - £2.99

*Due to custom regulations, I am unable to send nail glue outside of the UK*

Express Slots: I have a limited number of slots per week where your order can be completed within 24 hours - Add Express Slot Listing to your cart upon ordering.

Contact Us

If you have any questions or concerns about our Returns & Returns Policy or Shipping Policy, please contact us by emailing info@jvbnails.co.uk